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Cross-Cultural Business Communication, Student Manual
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Duration: One day Description: This ILT Series course teaches students the basics of cross-cultural business communication. Students learn about how cultural differences affect speech, nonverbal and written communication. Students learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. Students also learn about building relationships as well as teams across cultures. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Table Of Contents: Unit 1: Workplace culture Topic A: Basics of culture Topic B: Cultural differences Unit 2: Differences in communication Topic A: Verbal communication Topic B: Nonverbal and written communication Unit 3: Communicating across cultures Topic A: Building relationships Topic B: Listening and responding Unit 4: Overcoming communication barriers Topic A: Cross-cultural communication barriers Topic B: Avoiding barriers Topic C: Interpreters Unit 5: Cross-cultural business situations Topic A: Cross-cultural meetings Topic B: Negotiating and problem solving Unit 6: Addressing cross-cultural issues Topic A: Communicating with co-workers Topic B: Writing cross-culturally |
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